Adopt ChatHealth
Set up a messaging service
Safe and secure messaging
Confidential health advice
ChatHealth is a risk-managed messaging helpline platform, providing a way for service users to easily and anonymously get in touch with a healthcare professional.
Incoming messages are delivered to a centrally managed inbox. Staff simply respond via the web-based application to send a message back to the service user.
“Young people can ‘park’ a question, even out-of-hours, knowing it will be responded to appropriately.” Staff feedback
Reach
more service users
Traditional ways to get help are often stigmatised and difficult to access.
Feedback shows young people feel more comfortable discussing sensitive issues via a messaging helpline, whilst busy parents value its convenience. In particular, it helps under-served and 'hard-to-reach' groups.
“We can provide advice in a really responsive way, to a much greater number of people, without impacting on other areas of our work.” Staff feedback
Earlier
interventions
Vulnerable service users are more likely to seek help sooner, preventing problems from escalating to more costly interventions.
Improved
staff efficiency
Teams can handle more contacts with the same resource, enabling one nurse to cover a population of 85,000.
Fully compliant
and rigorously tested
Compliant with information management standards and GDPR and examined by NHS Digital for listing on the NHS App library.
Health Professionals interested in ChatHealth
Get in touch
If you're a health professional interested in setting up a messaging service in your organisation, simply complete the form and one of our representatives will be in touch. Please note this contact form is for health professionals, not for service users or patients.